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SLA setup
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Instance Connection
Connect to your ServiceNow instance. Credentials are encrypted at rest using per-record key derivation and stored in PostgreSQL. Session references hold no live credentials.
Uses password grant with service account credentials. Create an Application Registry entry (type: Resource Owner Password Credentials) in ServiceNow.
You will be redirected to ServiceNow to authorize. Actions execute as your ServiceNow user. Create an Application Registry entry (type: Authorization Code Grant) in ServiceNow.
Integrations
Connect ServiceNow to any application โ no code required
Microsoft 365
Connect to access SharePoint sites and OneDrive files. Requires an Azure AD app registration with Files.Read.All and Sites.Read.All permissions.
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